Frequently Asked Question

 

ACCOUNT QUESTIONS

  • How do I reset my password?
If you cannot remember your password, please follow the 
instructions after you click on the "Forgot your password?" link 
in the bottom of the log in page.
  • How can I change my address after making a purchase?
First change the address on your account in the store by 
clicking on "My account" and then under "View Addresses"
edit your shipping address.

If you change your address while the fulfillment status 
of your order still reads as "Unfulfilled", there should be no issues.

However, if that is not the case, you can send an email 
to shop@projectverses.com and share your name, your registered email 
and your shipping address.
  • Can I change my Billing Address?
Due to security reasons, the Billing Address cannot be changed
once the purchase is completed.

However, the Billing Address does not have any 
effect on the shipping address, which can
still be changed after purchase.
  • Can I change my email address?
In order to change your email address, 
you can choose a new one by clicking on "My Account"
and then clicking on "Edit Account".

    DELIVERY QUESTIONS

    • What will be delivered to my shipping address in case of digital products?
    Your invoice address is basically the address under which 
your payment method is registered and your shipping address
is only used in case of physical product purchases.
    • Can I cancel my purchase after completing a purchase?
    As stated in section 2 of our Terms of Service: 
We reserve the right to refuse any of the Service to anyone and/or 
limit, refuse, and/or cancel orders from anyone for any reason at 
any time.
    • My order has not arrived yet, what do I do?
    Please go into "My Account" and select the order you're currently 
waiting for. If the Fulfilment Status reads "Unfulfilled", 
please wait a little longer for us to expedite your shipment. 
If that is not the case, please contact us at shop@projectverses.com  
including your name, your registered email and your shipping address.

      PRODUCT QUESTIONS

      • In case of digital products, where can I download them?
      You can download your digital purchases any time by logging 
in your account and clicking on "My Account" and then 
"Access your contents".
      • Can I return a damaged product?
      Please refer to our Refund and Return policies that can be found at 
<https://shop.projectverses.com/policies/refund-policy>

        PAYMENT QUESTIONS

        • How can I change my payment method?
        By default will be offered several payment methods 
on your first visit, however after you pick one,
that payment method may be used as the first option.

If you would like to pick another one, you can click on
the "More payment options" right below the payment
method button.
        • What do I do if I keep getting error messages when making a payment?
        For your security, all payments are carried out through third party 
payment gateways, thus we have no control on payment errors.
We suggest to use an alternate payment option by clicking on 
"More payment options" right below the payment
method button.
        • Can I have a full refund?
        Please refer to our Refund and Return policies that can be found at 
<https://shop.projectverses.com/policies/refund-policy>

          OTHER QUESTIONS

          • Why do I keep getting errors in the store?
          Unfortunately browser errors have become very common due to different versions
and updates. Due to this fact, most of the time the steps below will suffice:
1- Clear browser cache.　　　　　　　　　　　　　　　　　　　　
2- Access in incognito (private) mode.　　　　　　　　　　　　　　　　　
3- Try to access from a different browser. 　　　　　　　　　　　　　　　　　
4- Wait a few minutes and try again.
In case this does not work, please reach us at shop@projectverses.com
including your name, your registered email and your shipping address.